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Support

We are here to help with your web hosting needs. Create a free account to open a support ticket and track our replies in one place.

Free website migrationReal humans, no botsSecure & private

Register for free ticketed support

Support tickets are reserved for Hostbox account holders. Creating an account is free and takes less than a minute.

  • Open prioritized support tickets
  • Track every reply in one place
  • Talk to real engineers, not bots
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How it works

Ticketed support in three steps

From sign-up to resolved, every conversation lives in one place so nothing gets lost in an inbox.

Create a free account

Sign up in under a minute - no card required - to unlock the support dashboard.

Open a prioritized ticket

Tell us what you need and pick a priority. Urgent issues jump to the front.

Track replies live

Follow every reply in real time and get notified the moment we respond.

Fast, isolated, reliable

Enterprise-grade infrastructure

Every plan runs on the same powerful, fully isolated stack—no noisy neighbours, no surprises.

0 GBNVMe Storage
0 TBitTotal Bandwidth
0 vCPUCPU Cores
0 GBDedicated RAM
Always-on DDoS protectionFree SSL on every domainAutomatic daily backupsFully isolated environment
Real humans, real fast

Support that actually picks up

Our in-house engineers are on call around the clock—no scripts, no outsourcing, no waiting on hold. Reach us however suits you and talk to someone who can fix it.

Live chatInstant answers from a real engineer, 24/7.
Email & ticketsDetailed help, tracked end to end.
PhoneTalk it through when it matters most.
Browse the Knowledge BaseGuides, tutorials, and answers - find what you need before you open a ticket.
Open the Knowledge Base